Are remote workers harder to support when technical issues arise?

The pandemic has seen a relative shift towards people working from home more often, with many people seeing the benefits of not having to commute to work and being able to work in much more comfortable surroundings. However, such a shift has worried managers across the world, who worry that resolving technical issues is much harder to do in a remote setting. Here are some important facts about remote support, and why working from home isn’t the threat to digital security and continuity that companies may fear.

How does remote support work?

Remote IT support works in a relatively simple manner. Software issues can be examined by a member of the remote support team, with remote access to a computer allowing technicians to skim through menus, find whatever is causing the issue and resolve it as soon as possible. The only things the support worker needs is access to the device in question and a reliable internet connection. The issue can be then solved quickly, getting your staff member back up and running in no time.

Are there any vulnerabilities?

A major issue that many businesses worry about when dealing with remote support is the idea that it could lead to their PCs and company data becoming more vulnerable.

Thankfully, remote working programs such as Bomgar mean that tech support workers are able to form simple and secure links between their PC and the device which is having problems. With these systems, there are no external vulnerabilities, and the technical support worker can’t gain access again without permission. Your employee’s PC will be as secure as ever except it’s now problem-free.

The verdict

If your company has made the transition to working from home, you have no need to worry about tech support being more difficult. Your employees can receive the same remote support as if they were in the office, and any issues can be solved with them getting straight back to work as soon as possible. To find out more about remote IT support, contact us at Rapid IT Support today.

Top tips for preventing and removing computer viruses

There’s nothing more frustrating than sitting down at your computer, ready to carry on with your work only to find out that it’s been corrupted by a virus. A virus is a piece of malware that reproduces and spreads throughout your computer, corrupting your programs and files and draining your computer memory, which subsequently disrupts your system’s performance.

To prevent this from happening to you or your employees, here are some top tips on how to both prevent and remove any offending viruses targeting your computer.

Download a virus scanner

This is a key bit of antivirus software that can help identify if a virus has corrupted your computer. It does this by scanning the contents of your computer for codes that match its virus dictionary. If the scanner finds a match, this means that you have a virus. But don’t panic, there are steps you can take to get rid of it.

Enter into Safe Mode

To remove a virus and protect your computer, it is always a good idea to activate Safe Mode. To do this, use the Troubleshooting tool to find the Advanced Options Setting on your computer. This should allow you to restart your computer back to factory settings, except this time, just as your computer starts back up, press the number 5 key. This tells your computer that it is time to activate Safe Mode, which is one of the easiest ways to stop viruses in their tracks. However, you have to be quick to press the button when the computer starts back up, otherwise, this won’t work.

Delete temporary files

Once in Safe Mode, to remove a virus, it’s best to delete all temporary files. To do this, access the Disk Clean Up tool which can be found within your main computer settings. This will give you various options of areas within your computer to clear, with an option to check Temporary Files, you should select this one.

For more information or further enquiries on virus removal, contact us today at Rapid IT Support.

Install a VPN for privacy and security

The internet is, of course, a public or shared network. Establishing a virtual private network (VPN) is important for individuals and small businesses who want to protect their privacy and security when using the internet to send or receive data. This is particularly important now that the COVID-19 pandemic has increased the number of employees working remotely and using unsecured Wi-Fi connections. Hackers can easily spy on their data flows unless safeguards are put in place.

What is a VPN?

A VPN is an encrypted connection over the internet from remote devices to your network. It provides a protected ‘tunnel’ through which remote workers can be authenticated and then send or receive data on their laptops, tablets, or smartphones. The encryption prevents unapproved people from prying on the data traffic.

User authentication

Protection starts with vetting the users. VPN technology employs strong methods to authenticate a device before it is allowed to connect. The device must meet pre-set tests or requirements, otherwise, it will be blocked from connecting.

Installation issues

VPN design, installation, management, and maintenance can be a complex matter. It requires specialist routers and dedicated servers. Ideally, users should not experience any connection speed or reliability degradation while connected to a VPN.

To begin with, you must determine if your business can rely on a low-cost off-the-shelf client or will be better served by a custom-built solution. There are different types of configurations to consider, including Meraki Auto, Multifactor Authentication, and Ethernet VPNs. There are also router and server security issues to decide. Another factor is allowing sufficient scalability for future growth.


Individuals can use a VPN to surf the web safely using open Wi-Fi networks at their favourite cafés, restaurants, clubs, or other public spaces. Small businesses can feel secure when their employees are out of the office sending sensitive company information remotely from unsecured Wi-Fi connections. Whether you are an individual or a small business looking to establish a VPN, our Rapid IT Support team can help you navigate through the process. Our computer network professionals have installed countless VPNs all around Australia.

Top 5 Most Destructive Computer Viruses of All Time

Computer viruses, like their biological counterparts, easily replicate, are difficult to detect, are very hard to get rid of, and have the potential to be highly destructive.

To you, a computer virus might be a nuisance that can be taken care of with efficient anti-virus software. If that worked, then consider yourself lucky, because there have been computer viruses in the past that have caused millions and even billions of dollars worth of damage around the world.

Here is our list of the most destructive PC viruses of all time.

1.     Melissa

The Melissa virus struck on March 26, 1999 and caused over 300 million dollars worth of damage worldwide. The virus used Microsoft Outlook to spread itself, and that is why it hit the business sector especially hard. The virus would arrive under the pretence of an important office document, and upon opening it, used the first fifty contacts from the users contact list to forward itself. It corrupted anywhere from 20 to 30 percent of the data on the computer.

2.     ILoveYou

With over ten billion dollars worth of estimated damage, ILoveYou is considered one of the most destructive computer viruses ever created. This virus entered the scene on May 3, 2000 and fooled users into activating it under the pretence of a love letter from an admirer. The virus re-wrote most files (words, text, video and music) with its own code. Very much like Melissa, the virus used Microsoft Outlook to forward itself, but on such a large scale that even governments were forced to take their mailing systems offline.

3.     Code Red

Code Red attacked Microsoft’s Internet Information Server (ISS) and was so proficient at hiding that it left behind no trail whatsoever. It was discovered by accident on July 21, 2001 by a digital security firm, but despite that, it continued to rampage unimpeded for 20 days. Code Red attacked a weakness in the ISS and used that to spread itself. The damage it caused was estimated at just under 3 billion dollars.

4.     My Doom

The destructiveness of My Doom can be measured by the fact that it slowed the web load by fifty percent and the internet by ten percent all around the world. My Doom was discovered on January 26, 2004 and was immediately named the fastest spreading and most destructive virus since ILoveYou. It was disguised to look like a mailing error and was activated once the user tried to delete it, from where it emailed itself as an attachment.

5.     Sasser

Sasser started spreading on April 30, 2004. It was so powerful that it managed to shut off satellites and disrupt airline systems. What was unique about this virus was that it used Windows Update to hide itself. Once the user started the update, Sasser would start its purpose of crashing the device.

Not all computer viruses are as destructive as the ones mentioned above. Some are created by accident and do nothing more than creating a temporary hindrance in the functionality of your computer. But you need efficient anti-virus software to take care of it. At Rapid IT Support, we provide you 24-hour IT support, anti-virus installation, and virus removal from computer. To avail these services, register at Rapid IT support right now!

What to Expect from Windows 10

The world has been waiting for the new Version of Windows, Windows 10, with bated breath. And on July 29, 2015, we’ll finally see it unveiled fully. But we thought it would be fun to give you a glimpse into the exciting new features offered by Windows 10 to make your waiting period worth it.

Start Menu

The return of the start menu is probably one of the coolest features of Windows 10. The decision to take out the start menu with Windows 8 was met with general outcry, and listening to their users, Microsoft has not only returned it with Windows 10, but they have also combined the features of the start menu of Windows 7 with some functions of Windows 8. The menu features a board with live tiles where you can also drag all your shortcuts. Though you don’t have to be stuck with the live tiles, you can turn off the feature very easily.

Action Center Notifications

While in most instances, pop-up messages are a nuisance, this feature of Windows 10 almost makes them look cool. The important information appears on the screen and is stacked neatly. This feature can clearly be seen in the image above. From there, you can tackle them as you please.

Browser: Project Spartan

Are you ready to pass over Internet Explorer in favor of a brand new and super cool browser? If you are, then get ready to welcome Microsoft’s new browser called Project Spartan. The browser was specially designed with the modern web in mind. Project Spartan claims to be faster and sleeker than any other browser available. But if you are still emotionally attached to the Internet Explorer, have no fear. It’s not gone and can still be found in Windows 10.

Virtual Desktop

If you are a Mac or Linux user, or have used them in the past, then you probably already know all about the virtual desktop offered by both. And if you have no idea about it then you will once you get Windows 10. The Virtual Desktop helps you to easily manage and arrange multiple programs at the same time. You can easily find this feature in the task bar.


If you loved Cortana on Windows 8 then you would be happy to know that this feature is also being offered with Windows 10. Cortana, also called the super assistant, can provide you with any type of online information with any text or voice commands. Cortana uses your private information to customize the OS according to your preferences. Though, glitches were found with Cortana in the trial version of Windows 10, the developers are sure that they will be removed once the OS is ready for launch.

Once the OS comes out, you can make up your own mind about Windows 10. Till then if you ever have any type of problem with your computer’s current hardware or software, you can get in touch with us for the best online computer repair service. To benefit from our 24/7 PC support and excellent services, register with Rapid IT support at your earliest convenience.

Can Deleted Files Be Recovered?

Files Be Recovered

Digital data loss can prove to be a devastating accident. It doesn’t matter whether the data was personal in nature or professional. Both situations can prove to be a hard blow for the user. Data loss is usually caused by technical malfunctions and be somewhat out of your hands. But one thing you can’t blame machines for is accidently deleting the files yourself. However, once you do realize the mistake, the first thought that is bound to pop in your mind is how to recover the files or if file recovery is even possible?

Well, we are here to tell you that it is, in rare cases. But you have to act fast.

Check Your System

First make sure that the files are well and truly gone. More often than not they will stay in the recycle bin for up to a week (or depending on your settings). You can simply go to the recycle bin, right click and select ‘restore’. This will return your file to its previous drive.

Restore Previous Version

If you can’t find your file in the recycle bin, then do not worry, especially if you have Windows 8. Go to the drive (or folder) where your file was. Right click and select ‘restore previous version’. But be warned, this will only work if your files have been backed up by file history. So make sure you’ve enabled file history. If you don’t know how; ask us.

Data Recovery Software

You can find data recovery software easily on the internet. Through them, you can easily recover recently deleted photos, short videos, and some word documents. But free versions of these software often offer limited features and data recovery. You might have to buy the software which will end up costing you a lot.

Call the Professionals

You can call Rapid IT for any type of data recovery 24/7. Our computer support technicians will make sure that all your data is recovered in one piece. Additional to data recovery, our technicians can update and optimize your PC to make it work with optimum efficiency.

How to avoid this problem again?

You can back up your important data on external storage drives. But an even better solution would be to backup your entire data on cloud storage services. That way your data will remain completely secure and it will give you the added advantage of accessing your data from any location and device of your choice. Our technicians can help you store your entire hard drive on cloud without any hassle.

Register with Rapid IT today to enjoy all our services.

Offering Quick, Easy and Affordable IT Solutions

We offer our clients world-class IT support and services. You can count on us for the absolute best PC and network support solutions.

Our IT Services Include:

  1. Computer Repairs And Upgrades

At Rapid IT Support, we cater to Windows, Apple and Android devices including iPhones, iPods, iPads, Android Phones and Tablets, desktop and laptop computers.

  1. Malware And Spyware Removal

We scan your computer, remove viruses, malware, spyware and pop-ups and perform updates on your existing virus protection.

  1. Network And File Sharing

Our support team can set up your wireless network with security, add more devices on the network for you and share files between all of your devices.

  1. New Device Setting

Rapid IT Support can help you from a basic setup all the way to transferring all your data and settings from an old computer to your new.

  1. Data Backup And Recovery

We can provide software to do regular backup on an external device, or upload your data safe and secure on the cloud.

  1. Email Setup And Configuration

Rapid IT Support can set up your emails, transfer your addresses, create a signature or just show you simple tips on how to use your emails and send attachments.

  1. Mobile Device Support

If your Apple or Android device isn’t working as expected or you just need some general advice, you can count on us.

  1. General Advice

If you are not sure what’s wrong with your computer, or just want to learn how to use certain software, we can help you with effective tips and advise.

Top 5 Reason Why Your Internet Might be Running Slow


From random searches to professional use, the internet has become a basic necessity to optimize our way of living. Therefore, as an online IT support service we know that whenever our clients contact us regarding a slow Internet connection, it becomes our highest priority to resolve it as quickly as possible.

There could be many factors that result in slowing down your internet connection. Here is our list of some of the most common reasons and advice about how to overcome them.

1.     Virus, Spyware and Adware

One of the most common reasons your Internet slows down is because your computer is filled with viruses, spyware and adware. These viruses, spyware and adware lodge into the computer memory; where they wreak havoc on internet services and disrupt browsers from processing your data. The good news is, there is an easy solution to solve this problem. All you have to do is install a quality anti-virus system on your device and run regular checkups. The software will clean up your computer and save you from many Internet related threats.

2.     Wireless Connections

Wireless connections let you use internet on multiple devices at the same time. They also enable you to access internet from remote locations. But an open wireless network is rarely protected and can leave your device susceptible to security breaches and viruses.If you want to avoid all those breaches, connect your device to a secure network.

3.     Too Many Devices

Another reason why your internet connection might be running slow is because too many devices might be connected to your wireless network at one time. Most wireless routers have limitations regarding the number of wireless devices able to connect at top speed. So limit the number of devices and disconnect any connections that are not used often.

  4.     Wrong Set Up

More often than not internet issues can be resolved by simply troubleshooting. Check your network settings to see if your internet connection is properly set up. If not, then follow the instructions you receive through troubleshooting, and resolve the issue.

 5.     Outdated Device

Technology is evolving every day. It might be just that your device can no longer handle new internet connection technology. If that is the case then it is time to admit that you need an upgrade.

These are just a few generic reasons behind slow internet issues, for a more detailed diagnosis of your connectivity issues, register with Rapid IT for 24 hour computer support.

Top 5 Benefits of Cloud Storage

Cloud Storage

Cloud storage is fast becoming the preferred method of storing data for businesses, both big and small. Businesses are increasingly realising the benefits that cloud storage can offer – features and convenience that traditional methods of data storage cannot possibly compete with.

Not convinced yet? Read on as we list the top 5 benefits of cloud storage that can help your business thrive.

1.     Reduce Costs

With traditional methods of data storage, you would have to spend money to acquire servers, back-up disks, and software. You would also have to spend money on proper maintenance of the servers. With cloud storage, you only have to pay monthly or yearly charges. This means that with cloud storage, you can effectively plan your budget better.

2.     Easy Access, Update and Removal of Data

Arguably the most potent advantage of cloud storage over traditional methods of data storage is data flexibility. Since the data is not tethered to a physical environment, you can easily access the data from any location on the planet as long as you have access to an Internet connection. You no longer have to sit behind your desk to access the data from your computer. The data stored on cloud can be accessed, updated, and removed using devices like computers, tablets, smart phones, etc.

3.     Increased Security

Using the in-built encryption of cloud storage services, you can guarantee complete security of your data. The encryptions make it near impossible for unauthorised personnel to access your data, thereby stopping them from stealing, destroying or corrupting your data in any way.

4.     Easy Recovery

Data loss can prove to be devastating for businesses. It can cause financial loss, affect a company’s competitive edge, and destroy good reputation. But with cloud storage, these worries are a thing of the past. Cloud storage has made data recovery a breeze. Using any device and from any location, you can recover any and all data lost due to machine or human error.

5.     Synchronisation

With traditional methods of data storage, there is always the likelihood that the data available might not be up to date. But that is not the case with cloud storage because it automatically syncs the data uploaded and brings it up to date.

Apart from computer repair services, the IT support services offered by Rapid IT also help you backup all your data to the cloud. Register with us now to know more about it.

The reason your computers love computer technicians

Life was simple. We didn’t have a microchip within arms length everywhere we went. Just having a phone with a colour screen was a big thing back then. Sure, the text messages were lengthy and frequent (and more costly than just calling the person). But, there weren’t mobile devices buzzing in our ears; vibrating in our pockets, notifying us every second of every day about what Jenny ate for breakfast this morning. Or how Joe just got a new sleeve tattoo.

Alas, we are in the 21st century and if you don’t have a simple smart phone with a dual processor and a OLED touch screen as a minimum; people will think you’re strange. We love our technology and it loves us (it tells us every 5 seconds). We can’t be without it. Whether it be for business or for pleasure, we’re hooked and that addiction is going nowhere soon.

When were in the office we’re constantly emailing, faxing, scanning, paying bills, accessing the internet. Our lives would not be the same without our computers. Our partners helping us at every turn. Doing what we tell it to (well, most times anyway) without complaint (as long as you play nice :)) to get us through our days so we can go home sit down and… jump on our laptops, our smartphones, check our emails and our Facebook page if something new happened in the last 5 mins.

Once again we rely on our computers at home. But i don’t need to tell you how much you rely on your computers and mobile devices. You already know. You know that you want it running for you when you need it, where you need it. You also know that, to keep it running you need a reliable computer technician to offer IT support when the unexpected happens.

Your friendly computer technician will be there when you need him(or her), where you need him. Even after hours if it’s an emergency. If something were to happen to your computer you would want it fixed as soon as possible. In today’s world we need our technology, we can’t afford to have viruses and trojans infect our computers. We need access on demand.

That’s where the new breed of computer technicians come in handy. To fix your computers anywhere you have an internet connection, literally at the click of a button. To offer computer support services quicker and more affordable because they aren’t in your house touching your computer. Everything can be done from an office, through the internet, to your computer.  Virus removal, data recovery, computer optimisation, email setups, office networking setups can all be done in the peace and quiet of your home without your computer technician actually sitting in your chair. Technology huh, sometimes it really does amaze; But without your computer technician keeping it working. It’s pretty ordinary.