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IT Support Services

Reliable IT Support services delivered on-demand for your home or business.

Trusted Australian IT Support

Rapid IT Support specialise in IT Support and IT Solutions for small and medium business in Australia. Whether you’re working from a home office or you work in an office environment, our enterprise-grade IT support services help reduce downtime and increase efficiency with our technology solutions.

Why Australians Love Our IT Services

Additionally, our professional IT services are delivered directly to you over the internet; This means no wait times, no call-out fees, and a friendly Australian technician available to you 24 hours a day. Whether you’re looking to outsource your IT management or get a quick fix on an ad hoc basis, our skilled Australian technicians can reduce your IT system downtime and defeat any potential IT issues before they become critical.

How can our IT Support services help you.

1. Managed IT Services


Small and medium businesses can greatly benefit from outsourcing the responsibility of maintaining the functionality of their IT service and equipment. While some businesses have an in-house IT department team, they may not have the capability and resources to effectively manage the business’ IT infrastructure on their own. This is why most IT support service providers offer customized IT services that work well with the in-house teams to help realize the business’ goals. Here are some of the common managed IT services:


Full Network Maintenance

The managed IT service provider is responsible for managing and maintaining your full network. This includes remotely managing and maintaining your workstations, servers, internet connections, wifi, and other resources.

IT Automation

The professional team at Rapid IT Support will remotely monitor your systems and security 24 hours a day, 7 days a week so you don’t have to worry. The will also pro-actively resolve any arising issues and alert you if need be. This way you will be able to focus on other important business aspects.


IT Consulting and Strategy

To ensure that you are making the most of your IT infrastructure, Rapid IT Support will guide you on building an effective IT road-map that favors your specific business. They will be in constant communication with you updating you on the status of your IT systems. They will also work with you to ensure that your systems are secure and up to date.

Documenting and Inventory

With the assistance of Rapid IT Support, it will be easier to document your IT inventory, identify and resolve issues with your systems, and also manage your technology.

2. Desktop and User Support

Rapid IT Support offers professional and reliable IT helpdesk to support your users and maintain the efficiency of your operations.

Onsite and Remote Support

If you need on-site or remote support, the team uses a powerful software that enables them to share your screen and offer the assistance that you might need.

Workstation Management

Rapid IT support can also offer help with workstation management and maintenance. The team utilizes the latest monitoring software to assess all your connected devices and identify any potential issues that may lead to interruptions.

Mobile Device Support

As a business, it is important to have the ability to access your company’s data, which is why Rapid IT Support offers mobile device support and syncing.

Workstation Upgrades

At one point, you will need to replace your workstations. However, you might not be able to know when. The team at Rapid IT support will be constantly monitoring your systems and notify you when they are due for replacement. In addition, they will also help you do so with minimal interruption to your operations.

3. IT Security Support

Keeping company and user data safe is crucial to any business. How safely you handle customer data has a huge impact on your reputation. If unauthorized entities gain access to your systems and data, then it can have very dire consequences on your business. This is why Rapid IT Support is here to take care of all your IT security needs.

  • Security training for your employees
  • 24/7 server protection and security
  • Security auditing and planning
  • User access control
  • Cloud services protection and security
  • Antivirus protection

With the security services offered by Rapid IT support, you will be better able to focus on your business and not have to worry about security issues.

4. Backup and Disaster Recovery

Another service that you can get with professional IT support Sydney is backup and disaster recovery. Considering that your company’s data is crucial to business operations if this data is lost or compromised in any way, then your business can be severely affected.

With Disaster Recovery, Rapid IT Support is able to effectively restore your servers within a very short time. They also have systems that continuously create backups of your company data even when it is being worked on to ensure that you don’t lose even a single bit of data.

For the company data that is stored in the cloud, Rapid IT Solutions offers cloud back up and recovery services ensuring that you are covered on all fronts.

Affordable Tech Support Services

Also, with our no lock-in contracts and fixed price, IT support service, you can accurately budget and reduce monthly IT expenditure.

Save time, money and leverage the latest technology for your business with Rapid IT Support. We can help you with:

  • Business IT Support
  • Small Business IT Support
  • Managed IT Services
  • Email support
  • IT security
  • Business continuity planning
  • Cloud infrastructure and management
  • Network configuration
  • File & printer sharing
  • IT Support For Macs
  • IT Support for PC’s
  • Data Backup
  • IT Helpdesk
  • System Upgrades

Our IT services are location independent

Contact us today, and our experienced Australian technicians will deliver professional IT support services when and where you need them. Stop waiting for a stranger to arrive at your door and get familiar with our hassle-free, on-demand, straight-talking IT support services delivered by Australian Techs.

Further, because our services are internet-based, we can provide our services wherever the internet can reach. We have clients all over Australia, including:

  • Sunshine Coast
  • Brisbane
  • Gold Coast
  • Sydney
  • Melbourne
  • Adelaide
  • Perth
  • Canberra

The list goes on; if you have an internet connection and you can log in to your computer, you have access to our IT support services.

Ideal for urgent IT Solutions

If your IT issues are urgent, you don’t have time to pack up your PC or Mac and take it to a service center; you’ll be pleasantly surprised by our IT Services. There is no need to wait days for a repair, wait for the IT service center to open or have a stranger visit your personal space.

With one call or email, you’ll have access to a professional IT helpdesk on-demand. Speak to a real Aussie technician and be in constant communication. You can watch what we do at all stages of the process without feeling like you’re looking over our shoulder. We love working on PC’s, Mac’s, Laptops and desktops so contact us today for an on-demand professional IT experience like no other.