HOW IT WORKS

How to use Rapid IT Support services.
  • Step 1: Submit a ticket

    Navigate to the support page by selecting “get support” from the top menu bar. Once in this menu, submit your issue using the form provided and click submit.

  • Step 2: Diagnosis

    Once you have submitted your issues our staff will contact you by email to initiate a remote session. If you have not received a response from us within an hour, please check that our email has not landed in your junk mail. Next, follow the instructions provided in your email to establish a remote desktop connection. Once connected, we will go about diagnosing your issue. Once diagnosis is complete we will direct you to a webpage for payment.

  • Step 3: Solution

    Once your payment is approved we will provide you with a solution to your issue(s) and close your case. You will be sent an email with a summary of our work and an opportunity to provide feedback on your experience.