WELCOME TO Rapid IT Support
Your personal, professional IT support service.
No Fix, No Fee
We stand behind our service. If we cant resolve a computer issue we will refund your payment and finish the session free of any charges*. We also wont extend a fee if the resolution takes longer then expected. The agreed fee before the completed work is all you will pay.
24/7 Computer Support Service
We know computer issues can happen at any time. Thats why we provide a 24 hour emergency IT support service. If you need us to resolve a frustrating issue after hours just call us and you will be working again in no time.
Diagnosis of your IT issues are free within business hours! We will only charge upon your approval to resolve the issue. If your IT support needs are urgent and after hours. We only ask a small fee for diagnosis.
As a business owner I use contract employees and freelance services all the time, but out of all the companies I do business with, you guys are the most professional. My queries are answered quickly and expertly with just one call or email. I am usually frustrated by the frontline customer service people I deal with. They waste my time before escalating my issues, but not with Rapid IT. Your team of support analysts are prompt and knowledgeable whenever I have a need. When my printers are down, it costs precious money that I can’t afford to lose, but I am always impressed with how fast you remote to my desktop and fix my snags. A+ from this customer!
If I was rating you on a scale of 1 to 10, I would give you an 11! Highly recommended to anyone!!!
My entire weekend was saved because of your fast remote capabilities. I hit my deadline and still had the time to catch the footy!
I was in a total panic and the guys from Rapid IT totally saved the day. My PC was attacked by malware and I had no idea what I was going to do. I had been working on a huge final assignment that was due the next day. One call and I was connected with a true Aussie (rare these days) and he quarantined this evil malware and removed it without harming my unsaved document whatsoever. So awesome! Thanks a lot.”
As a fifteen year veteran of the Australian IT industry I wanted to shoot you a message and let you know how impressed I was by your team. My current role is in sales and I utilise your tech support anytime I run into unsupported configurations during my travels. I am writing you today because I believe your IT technicians are truly some of the best Australia has to offer. I would specifically like to commend Dan for going above and beyond my most recent issue. Because I have been in your shoes for so long I know complaints are easy to come by but praise is tough so please tell everyone at Rapid IT “THANKS!” My company and I really appreciate what all of you are doing because it saves our bottom line tons of money not having in-house IT and our productivity greatly increases.
I completely agree with the company claim that your services are ‘unobtrusive and easy to use.’ I granted Will access to my business network and was able to continue my work while he freed my laptop of a year’s worth of downloaded garbage. My laptop is like new again and it was incredibly affordable!
The peace of mind that I have knowing there is an entire team of well-trained IT experts waiting to help me is wonderful. I am not the most computer savvy individual but I try to keep up as best I can. Whenever I experience trouble, Rapid IT fixes me right up with just a phone call or an email. Good luck waiting in the customer service black hole of the company you purchased your software through – pay the money and get some real help from these guys!
Will, YOU ROCK! We are back up and running like champs and we have you to thank!
Thanks Will, you probably saved me at least four hours of frustration after just a quick five minute phone call. I had no idea how to navigate my Windows 8.1 interface and you made it look so easy. Clearly Rapid IT customer reps are highly trained. You knew exactly what I needed, thanks for the help!
Will, in this day and age it is so hard to keep up with technology that I don’t even try. Why bother worrying about troubleshooting when I can just call you!? I have called for several issues including setting up my Outlook client and it has all been such a breeze. I just sit back and let you drive – fantastic! Keep up the great work and I’m sure I will be talking to you again soon.
Dan, you are a lifesaver so I thought I would drop you a note. You helped me tremendously by setting up my domain and email access. I get so confused with all of the acronyms and jargon but you are obviously trained to execute the set-up process with ease. It felt really good chatting with a fellow Australian too. Finally I get service from somewhere other than India! This type of exceptional customer service just doesn’t exist anymore, thanks again!”
WHY RAPID IT SUPPORT?
More reasons to use Rapid IT Support.
Rapid IT Support – Your Partners in IT Support and Related Services!
Our highly experienced, well-qualified technicians and staff are your first line of defense to your computer or IT related problems! As professional IT consultants we make it our business to understand your specific needs and present quick, reliable and affordable services.
You can count on us for extensive 24 hour computer IT support, trouble shooting services, repairs and remote support solutions. We offer cost-effective, competitive technologies that ensure an uninterrupted flow if IT services to you. Get in touch to learn more about our services.